Support Dashboard
Ticket queue health, response times and agent performance for the Helios Pro support org.
Open Tickets
142
12 urgent
+18vs last month
Avg. First Response
2m 48s
target < 3m
-22svs last month
Resolved Today
284
across 6 agents
+12.4%vs last month
CSAT Score
4.7 / 5
from 1,820 ratings
+0.1vs last month
Ticket Volume
Daily inbound tickets, last 14 days
+12 peak
Satisfaction
CSAT distribution
94%
5★
1,420
4★
284
≤3★
116
Response Time Trend
First response (min), last 12 weeks
-22s
Agent Leaderboard
By resolved tickets this week
Top 5
- 1LH
Layla Hassan
96%184
★ 4.9
- 2NK
Noah Kim
88%168
★ 4.8
- 3ER
Emma Reyes
82%152
★ 4.7
- 4MB
Marcus Bell
74%138
★ 4.6
- 5YT
Yuki Tanaka
68%122
★ 4.8
Recent Tickets
Live queue
6 of 142
| Ticket | Subject | Customer | Channel | Priority | Status | Updated |
|---|---|---|---|---|---|---|
| TK-9241 | Billing discrepancy on annual plan | MLMaya Lindqvist | high | open | 3 min ago | |
| TK-9240 | Cannot connect Helios API key | DFDiego Fernández | Chat | urgent | open | 8 min ago |
| TK-9239 | Export to CSV missing columns | AMAiko Mori | medium | pending | 22 min ago | |
| TK-9238 | Slack integration keeps disconnecting | LBLucas Bauer | Chat | high | open | 35 min ago |
| TK-9237 | Refund request — duplicate charge | PIPriya Iyer | Phone | urgent | pending | 1 hr ago |
| TK-9236 | Feature request: dark mode export | NKNoah Kim | Social | low | resolved | 2 hr ago |